Job Description
Job Type
Full-time
Description
Davinci Virtual is the leading global provider of business addresses, live answering services, and meeting spaces. Our innovative, fulfillment-driven approach delivers exceptional service and cutting edge solutions.
Do you want to be a part of an amazing team? The Virtual Client Specialist is a crucial role at Davinci. They are the live answering service of our business! The Virtual Client Specialist takes inbound calls for Davinci's clients while delivering top-notch customer service. After completing in-person training in our Midvale office, you will work entirely from the comfort of your own home! (Must have reliable internet speeds and a workspace in your home free of noise and distractions). Starting pay is $15-16/hr with lots of opportunities for growth and a new hire signing bonus!
Duties and Responsibilities: - Processes all inbound calls accurately and efficiently, always following instructions listed in clients' account in the software programs we use
- Maintains the highest level of customer service by using a pleasant, energetic and friendly demeanor on every call
- Knows how to read and navigate through client call flows easily in our systems, including websites, scheduling/calendar, products, reports and/or any additional information client requests
- Sends messages out using proper format, grammar, punctuation, spelling and professional vocabulary
- Three calls will be monitored and graded bi-weekly making sure employee meets minimum department guidelines regarding call quality, accuracy and answer time
- Uses proper response method when receiving any messages from co-workers, other departments, managers, etc., with a request or update
- Follows instructions given by team leaders and Supervisor & Manager
- Willingly contributes to team and communicates well with co-workers, supervisors/managers and clients
- Reviews daily team performance statistics sent out by team leader and strives to meet set goals
- Knows policies, practices, and procedures necessary to fulfill all job requirements
Professional Development: - Contributes to and values the achievement of Davinci performance goals
- Continues to learn and improve skills
- Ability to be outspoken about ways to improve the team, department, and company
- Actively participates in leadership and personal development training programs offered by Davinci
Requirements
Job Requirements: - Requires a High School diploma
- Proficient skills in Microsoft Office Suite, Email, Internet, Microsoft Windows, and
- Microsoft Outlook
- Ability to type at least 40 words per minute
- Fluent with the English language and exceptional written and verbal skills
- Must have experience in customer service environment
- Work from home environment with reliable internet (must meet our minimum speed requirements)
- Willing to find a backup work location in case of outage or work from our office whenever needed
Qualifications: - Team player
- Problem solving and conflict resolution skills
- Flexibility, creativity, and initiative
- Willingness to continually learn and improve skills
- Technically savvy
- Self-starter, quick learner, highly motivated
- Professional appearance and presentation required
- Focused, organized and flexible
- Consistent, predictable & timely attendance
- Exceptional communication skills
Working Conditions: - While working from home, employee must be free of distractions and outside noise
- While doing this job, employee is regularly required to talk, hear and see at close and midrange distance
- Employee will need to be able to view and read on a computer screen for the majority of their work
- Must be able to interact with phone systems and all applicable software that position requires
- None or very limited physical effort required
- None or very limited exposure to physical risk
- Job requires employee to be sitting at a desk at least 95% of the shift
All offers of employment are contingent upon the successful completion of a background check. This may include, but is not limited to, verification of employment history, education, criminal records, and other relevant information, as permitted by law.
Salary Description
$15-$16/hr
Job Tags
Full time, Work at office, Relocation package, Flexible hours, Shift work,