Job Description

The Senior Epic Application Analyst is responsible for the implementation, configuration, maintenance, and support of Epic applications within a healthcare setting. They collaborate with cross-functional teams, including clinicians, IT professionals, and other stakeholders, to ensure the seamless integration and functionality of Epic applications. This role involves a deep understanding of Epic Systems' healthcare software and the ability to manage projects independently.

ESSENTIAL JOB FUNCTIONS:

1. Included all job functions from Epic Application Analyst III
2. Epic Implementation and Configuration:
   • Lead and participate in the implementation and configuration of Epic applications based on organizational needs and requirements.
   • Collaborate with project teams to ensure successful integration and deployment of Epic modules.
3. Project Management and Team Mentoring:
   • Provide regular updates to managers on project statuses, issues, and risks.
   • Collaborate with IT leadership to align Epic initiatives with the organization's overall IT strategy.
   • Ensure your mentee has a thorough understanding of the Epic applications they are working on, including proficiency in relevant Epic modules.
   • Help your mentee develop strong analytical skills to identify and solve complex issues within the Epic environment.
   • Share your experiences in troubleshooting and provide guidance on effective problem-solving strategies.
   • Guide your mentee in project management aspects related to Epic implementations, upgrades, and optimizations.
   • Share insights into managing timelines, resources, and expectations within the context of Epic projects.
4. Troubleshooting and Issue Resolution:
   • Investigate and resolve complex issues related to Epic applications, ensuring minimal impact on daily operations.
   • Collaborate with technical support and vendors when necessary to resolve escalated issues.
5. Quality Assurance:
   • Perform quality assurance checks on Epic configurations to ensure accuracy and compliance with industry standards and best practices.

QUALIFICATIONS:

1. BA/BA required with a minimum of 2-3 years of experience or 5 years of relevant work experience in healthcare may be substituted.
2. Epic certification in one or more relevant modules (e.g., EpicCare Ambulatory, Prelude, Cadence).
3. Several years of experience working with Epic applications, focusing on implementation, optimization, and support.
4. Strong analytical and problem-solving skills.
5. Excellent communication and interpersonal skills.
6. Project management experience and ability to work on multiple initiatives simultaneously.
7. Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
8. Ability to work on rotational after-hours and Saturdays as needed.
9. Knowledge of Agile methodology (JIRA) ticketing system (preferred).
10. Ability to work collaboratively in a team environment.
11. Knowledge of healthcare industry regulations and best practices.

LANGUAGE:

1. Ability to read and write English fluently is required.
2. Fluency in other languages is an asset.

STATUS:

This is a FLSA Non-exempt position.
This is not an OSHA high-risk position.

NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

NEMS BENEFITS: Competitive benefits, including free medical, dental, and vision insurance for employee, spouse, and/or children; and company contribution to 401(k).

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