This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support. The staff analyst is responsible for providing technical support, configuration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning). The staff analyst may also manage small projects related to these applications and their technologies. As appropriate, the role will maintain necessary certifications (e.g., Epic). Essential functions are performed independently under minimal supervision and direction, caregiver performs standard duties with minimal supervision.
Provides support to stakeholders through analyzing and diagnosing problems to determine resolution
Gathers, validates, and translates technological requirements into design and development specification while providing product management
Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)
Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.
Serve as PM and complete PM functions for small to mid-size projects with multiple teams
Collaboratively works with peers, internal and external stakeholders, and vendors
Follows documentation and change management standards.
Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications
Develop and understand business reporting needs for end users
Participates in on-call and command center responsibilities, if applicable
Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity
Attends and participates in team, project and department meetings to increase awareness and information flow
Work with project requestor to complete the minimum viable product of a demand in ServiceHub
Request resources for projects and enhancement work using ServiceHub Resource Plan process
Skills:
Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
Possesses in-depth business and application knowledge and experience
Knowledge of system analysis and operating systems
Skilled in assessing needs and determining through documentation what the best approach might be
Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
Ability to write correspondence, and process documents
Knowledge of ICD-10, DRG's, Claims
Qualifications:
EDUCATION: Bachelor's degree is preferred in information technology, healthcare, business, Health Information Management or related field. Additional relevant experience may substitute for lack of education upon Supervisory and HR approval.
EXPERIENCE: Two (2) years of Healthcare work experience, or actively working towards a bachelor's degree with 4 years' experience working within a related area. Epic HIM or Hospital Coding or Hospital Billing Certification 3 Years of Coding or Revenue Cycle Experience
Physical Requirements:
Location: Peaks Regional Office
Work City: Broomfield
Work State: Colorado
Scheduled Weekly Hours: 40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $32.10 - $50.57
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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