Job Description

Department Overview

McDonalds is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us. From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

Overview

We are moving fast and are adding to our best-in-class team. Joining McDonalds means thinking big every day and preparing for a career that can have impact around the world. We are customer obsessed, committed to being leaders, and believe we are better when we work together.

McDonalds has long been an industry leader, innovating to deliver improvements in the experience for our customers and restaurant teams. In recent years, digital platforms have become an increasingly critical part of delivering phenomenal customer and crew experience. We have invested to build assets and capabilities that will take advantage of this growing consumer interest in digital, including upgrades to the mobile app, as well as installation of self-order kiosks, and digital menu boards.

As Product Director, you will be responsible for leading the product strategy, roadmap, and execution for our Crew and Manager Experiences domain, directly impacting our customers and crew worldwide. You will work closely with cross-functional teams, including Technology and Experience Design to drive product innovation and achieve business goals. You will be the champion of products that enable our crew and managers to deliver McDonalds promise of feel-good moments, translating their needs and feedback into product requirements and driving customer-centric product development. The ideal candidate is a customer-obsessed, technical product innovator who can lead and inspire cross-functional teams to deliver exceptional products that customers love and that win for the business.

Duties

What youll do:

• Drive end-to-end product development partnering across the Restaurant and Consumer Platforms, including conducting market research, defining customer requirements, crafting product specifications, and working with engineering and design teams to develop and launch new features. Collaborate with Experience Design and Engineering to develop, test and ship functionality to users.
• Shared cross-product platform concerns, including cross-cutting experiences like navigation and information architecture, and common resources like our design system.
• Develop relationships with markets, operations & customers to deeply understand their perspectives and pain points as you craft your strategic roadmap.
• Provide frameworks and governance for common integrations.
• Define and supervise product performance metrics, such as market adoption and speed-of-service to evaluate product success.
• Feature configuration governance and monitoring, also tracking market deployments.
• Stay up to date with industry trends and technologies to advise product strategy and ensure the product portfolio remains competitive.
• Facilitate release planning, demos with stakeholders and other Agile practices on an operational basis.
• Collaborate with cross-functional teams and global markets including engineering, design, marketing, operations, and customer support, to ensure smooth execution of product initiatives.
• Develop a collaborative environment and build strong relationships with team members to align product goals and achieve business objectives.

Qualifications

• 8+ years of product management experience, including rapid product innovation
• Experience managing a team of product managers.
• Bachelors degree or equivalent experience in business, marketing, computer science, or an equivalent. MBA or other relevant certifications are a plus.
• Success in launching and handling products throughout their lifecycle with customer experience and technology systems and specifications and interdependencies: with a focus on specific Product Groups (i.e. Ordering, Serve, Digital Channels, etc.)
• Proven ability to influence complex organizations and can simplify chaos and ambiguity into a clear product vision and prioritized strategy.
• Excellent communication and ability to present sophisticated concepts to both technical and non-technical audiences.
• Strong leadership, and ability to influence and collaborate with cross-functional teams while being responsible for the work of other managers.
• Strong focus on achieving business goals.
• Ability to work in a fast-paced, multifaceted environment and adapt to changing priorities.

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $195,371.00 - $244,214.00 per year. The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Competencies

• Execution Proficiency
• Background & Values
• Strategic Proficiency
• Building Blocks
• Talent Proficiency

Additional Information

At McDonalds we are People from all Walks of Life.

People are at the heart of everything we do, and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees, and suppliers gives us strength.

We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere.

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