Job Description

Job Title: Desktop Technician

Core Hours: 8AM-5PM Monday-Friday, some OT may be required.

Location: Onsite in Atlanta, GA 30303

Duration: Ongoing contract (6+ months)

Pay: $20-$24/hour - Exact compensation may vary based on several factors, including skills, experience, and education.

Must Have Qualifications:

• 2-3 years of related work experience
• Sound knowledge of imaging tools (SCCM preferred)
• Ability to work well under tight deadlines and meet expectations of service delivery.
• Excellent written and verbal communication skills, with the ability to effectively interact with customers at all levels.
• Ability to effectively prioritize and execute tasks with a sense of urgency.
• Strong communication skills and exceptional customer service orientation.
• Deploying and/or supporting Windows 10 in large enterprises
• Working knowledge of Microsoft operating systems and software products (e.g., OneDrive, Outlook, Productivity Apps)
• Valid drivers license and reliable transportation

Plusses:

• Healthcare experience, and/or with EPIC specifically a big plus!
• Troubleshooting skills of networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
• Related certifications a plus (Network+, A+, Windows, Dell, etc.)
• Working knowledge of Active Directory
• Preferred Healthcare experience (e.g., medical office, multi-office clinic, hospital)

Responsibilities:

• Deploy standard PC images and final configuration to end-user computing equipment within multiple healthcare locations.
• Perform complex installations and configurations of desktops, laptops, associated peripherals, and related software in a hospital and medical clinic environment.
• Update asset tracking documentation and provide a daily update to the leadership team on team performance.
• Report problems (both technical and operational) and take appropriate action to resolve or escalate issues quickly.
• Follow up with end users to ensure issue resolution, quality, and customer satisfaction.

Compensation: $20/hour to $24/hour. Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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