Job Description

Billing Specialist

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Work Schedule: Sunday - Thursday 10AM - 7PM EST

Primary Purpose: To provide general billing/collections support to ensure effective invoicing of all client bills as well as provide general accounting/administrative support. Also provide phone and hotel booking/housing services/phone support as needed during the working hours.

Essential Functions and Responsibilities:

• Quality check hotel folios and send partial/final invoices to adjusters.
• Research problem folios and resolve with Hotels.
• Produce bi-monthly adjuster housing billing for adjuster placements.
• Reconcile VISA and AMEX hotel charges downloaded into TAAccess.
• Review hotel charges vs. billed income to ensure all hotel stays are profitable and claim profitability tickets and work to resolve.
• Review pre-billing reports and produce invoices as necessary.
• Book hotel stays for displaced policyholders.
• Confirm all necessary adjuster approvals are notated in file.
• Assist in adding abatement charges to insured ledger and abatement/deductible credits to adjuster ledger.
• Review ALE to confirm we are not over policy limits.
• Assist with quality checking and billing of long-term placements as needed; including to confirm deposits have been collected by policyholder to billed to adjuster.
• Assist in adding and billing rent increases and furniture or other add-ons.
• Assist with creating invoices for bulk monthly billing for all LTP files as needed.
• Assist with credit ledgers or furniture pick-ups, early move outs, partial pick-ups, etc.
• Assist in helping answer adjuster questions in regard to ALE remaining and spent.
• Assist with monitoring management caps and cut off or apply credits as needed.
• Assist with adjuster collection issues when needed.
• Call block.
• Assist Housing Coordinators, Housing Support and Hotel Coordinators in resolving questions and issues with hotel and long-term placement invoices.
• Provide accounting and clerical support to accounting team through billing, collections and other responsibilities as needed.

Minimum Work Experience: Minimum of one (1) year of experience in accounting and general office experience preferred.

Minimum Requirement: High School diploma or GED. BA degree in Business or Finance preferred. Strong math skills, attention to detail and research skills. Possesses excellent communication, grammar and phone skills. Ability to work independently, show initiative and meet deadlines. Strong computer skills including Microsoft Word and Excel.

Skills & Knowledge:

• Expert knowledge of billing systems.
• Expert knowledge of data flows for medical bill review and other charge-to file processes.
• Expert knowledge of insurance programs, claims and implications to outstanding receivables.
• Expert knowledge of loss processing flows and claim based processing flows.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Strong organizational skills.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

Work Environment: When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical: Computer keyboarding, travel as required.

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $18/hr. Always accepting applications.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

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